SAP CRM Training

SAP CRM

CRM 7.0 Overview

  SAP CRM - The complete solution
  CRM architecture & Component integration
  SAP CRM 7.0 CAREER
  SAP SD and CRM Integration

Master Data

  Organizational Mgmt in SAP CRM
  Territory Mangement
  Business Partners
  Products
  Product Catlogs
  Installed Base Mangement
  Warranty Management
  Solution Database

Basic Functions

  Transactions
  Date Management
  Text Management
  Pricing
  Billing
  Free Goods
  Product Configuration
  Output configuration
  actions
  Business workflow
  UI framwork and Configuration
  Credit Management
  Multi Level Categoration
  Funds Management
  Cliams Management
  CRM Marketing
  Solution Overview of Marketing
  Campaign Management Key figure planning
  Lead Management
  Marketing Calendar
  Personalized Mail
  Segmentation
  List Management
  Bounce Management

CRM Sales (Sales Force Automation…SFA)

  Account Planiing
  Activity management
  Oppurtunity Management
  Pipeline Performance Management
  Quotation and order Management
  Outline ageements in CRM Sales
  Availiability Check
  Taxes
  Rebate Processing

CRM Service

  Solution Overview of Service
  Service Contract Management
  Warranty Management
  Product Service Letters
  Service Orders and Quotation
  Web Requests
  Complaints and Returns
  In House repair orders
  Service resource Planning
  Case Management
  Service Confirmations

CRM Interaction Center

  IC in Marketing
  IC in Sales
  IC in Service

CRM Field(Mobile)
CRM Webchannel

  CRM Webchannel B2B
  CRM Webchannle B2C
  Internet customer Self Service(ICSS)

Scenarios in CRM

Marketing Scenarios

  Campaign Management
  Segmentation
  Sales Scenarios
  Lead to Cash

Service Scenarios

Service Order Management

CRM General

  ACE
  Email
  Work List
  Template Designer
  Survey Tool

CRM Technical Topics

  Software Agent Framework
  Easy Enhancement Workbench
  Rule Builder, Rule Modeler

CRM Project management

  Solution Manager
  Project Management In CRM


Visit : http://www.yektek.com/sap-crm-online-training